Right first time, every time
To keep our service promise, and to meet the needs of a changing construction market, we are constantly investing and driving best practice to improve, wherever we can.
Our sales and engineering teams work together with our depots to schedule and sequence deliveries from our network of 17 depots throughout the UK. We are never too far from your site and will work with you around your project needs from planning and design through to delivery and - if required - installation.
Safety at the heart of what we do
A cornerstone of our business is our commitment to safety and ethical standards, and we are leading the way with our 8th consecutive RosPa Gold award, ISO37001 certification and our recent FORS Silver award for our fleet operations.
Investing for the future
We invest to ensure our products are the best and the safest they can be, whether its delivering new product innovation or continually improving our existing product offer.
We invest in the systems and the best vehicles that our 16 depots rely on, to ensure a reliable and efficient service and to minimise our impact on the environment.
Measuring our service to you
To measure our performance, we record every delivery, and every bit of customer feedback to rate and improve our service. So, we measure the accuracy of not just our deliveries (on time in full, OTIF), but also our invoice accuracy (on time in full invoice correct, OTIFIC). We also conduct frequent research to constantly listen to our customers needs.
This enables us to improve our service and that gives our customers' the confidence that we always do what we say we are going to do.
